Shipping & Handling
HONG KONG TOCHI TRADING CO., LIMITED ships to most countries around the world using the fastest delivery methods available to us.
Tracking:
Please follow these instructions:
- Copy either your:
- order number,
- tracking number or
- email address.
- Open the tracking page
- Paste any of the information mentioned above into the designated field on the page and press “track.”
- You can now track your order status.
The processing time for orders is 1-2 business days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**
Estimated delivery times / country in business days:
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS, DHL to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.
Return Policy
We understand that sometimes things change and you may need to return your order. That’s why we set-up a 30 day return policy for you
30-Days Satisfaction Guarantee
You can return your products purchased from us within 30 days from receiving, however, if you decide to return your product after 14 days but not later than 30 days after receiving your products return fees may be applied (please see Return Rates section below for more information).
Here’s how our return policy works – within 30-Days from receiving any products purchased from us, you can return and receive a refund, exchange or store credit for future purchases, if:
(a) You have received a product with damaged or contaminated package;
(b) You have received a product that is defective or otherwise bad;
(c) You have received a wrong item;
(d) You have changed your mind and want to return a product.
Return Address:
UNIT 516, 5/F., KAM TEEM
INDUSTRIAL BUILDING, 135
CONNAUGHT ROAD WEST, SAI WAN
HONG KONG